Last Updated: [Date - e.g., October 26, 2023]
Welcome to the Counselling Network website [Your Website Address Here] (the "Website"). By accessing or using our Website and engaging our counselling services, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with these Terms, you must not use our Website or services.
Counselling Network [Your Business Name or Therapist Name if Sole Trader] is a counselling service based in the UK, providing [Specify types of counselling services offered, e.g., individual therapy, couples counselling, online counselling]. We are committed to providing professional and ethical counselling services to support your well-being.
Our services are offered [Specify service delivery methods, e.g., online, in-person, telephone]. Details of the specific services, fees, and therapist qualifications are available on our Website and will be confirmed at the time of booking.
**Important Note:** Counselling Network provides counselling services for personal growth and well-being. Our services are not intended to be a substitute for emergency medical or mental health care. If you are experiencing a crisis or emergency, please contact your GP, emergency services, or a crisis hotline immediately.
Our services are generally available to individuals [Specify age range or target demographic, e.g., 18 years and over] who are residents of [Specify geographic scope, e.g., the UK, or worldwide for online services]. However, we reserve the right to refuse service if we believe that our services are not appropriate or suitable for your needs. Suitability will be assessed during an initial consultation or based on information you provide.
Appointments can be booked through our Website, by phone, or email [Specify booking methods you offer]. All bookings are subject to availability and confirmation by Counselling Network.
Our fees for counselling services are detailed on our Website [Link to your fees page if applicable] and will be confirmed to you at the time of booking. Fees are payable [Specify payment terms, e.g., in advance of each session, monthly in advance].
We accept payments via [Specify accepted payment methods, e.g., bank transfer, credit/debit card, online payment platforms]. Payment details will be provided upon booking confirmation.
We require [Specify notice period, e.g., 24 hours] notice for cancellation or rescheduling of appointments. Cancellations or rescheduling made with less than [Specify notice period, e.g., 24 hours] notice may be subject to a cancellation fee equal to [Specify percentage or fixed fee, e.g., the full session fee, 50% of the session fee].
If you miss an appointment without prior notice ("no-show"), you will be charged the full session fee.
Counselling Network reserves the right to cancel or reschedule appointments in unforeseen circumstances. In such cases, we will endeavour to provide reasonable notice and offer alternative arrangements.
Confidentiality is paramount in counselling. We are committed to maintaining the confidentiality of your personal information and the content of your counselling sessions, in accordance with ethical guidelines and UK data protection law.
Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
**Limitations to Confidentiality:** Please be aware that there are legal and ethical limits to confidentiality, such as situations where there is a serious risk of harm to yourself or others, or where we are legally obliged to disclose information.
The information provided on our Website and through our counselling services is for general guidance and support only, and does not constitute professional medical or mental health advice. It is not a substitute for diagnosis or treatment by a qualified healthcare professional.
Counselling Network provides counselling services with professional care and skill, but we cannot guarantee specific outcomes or results from counselling. The effectiveness of counselling depends on various factors, including your active participation and personal circumstances.
To the maximum extent permitted by law, Counselling Network and its therapists shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the use of our Website or counselling services, including but not limited to, emotional distress, financial loss, or business interruption, even if Counselling Network has been advised of the possibility of such damages.
Our liability is limited to the fees paid by you for the counselling services provided.
All content on this Website, including text, graphics, logos, and images, is the intellectual property of Counselling Network or its licensors and is protected by UK copyright law and other intellectual property laws. You may not reproduce, modify, distribute, or republish any content from this Website without our prior written consent.
You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. You must not:
Our Website may contain links to third-party websites for your convenience and information. We are not responsible for the content, privacy practices, or terms and conditions of these third-party websites. Accessing and using third-party websites is at your own risk.
Counselling Network reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this Website with an updated "Last Updated" date. Your continued use of the Website and our services after any such changes constitutes your acceptance of the revised Terms and Conditions. It is your responsibility to review these Terms periodically for updates.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions or concerns about these Terms and Conditions, please contact us using the contact details provided in section 1 of our Privacy Policy [Link to your Privacy Policy page or section within that document with contact details], or in section 1 of this document.
Important Notes:
This is a template only. You MUST have these Terms and Conditions reviewed and customized by a legal professional who specializes in UK law and is familiar with the specific needs of counselling services. They can ensure it is legally sound, enforceable, and appropriate for your business.
Website Specifics: You need to fill in the bracketed information (website address, service details, fees page link, payment methods, cancellation period, contact details etc.) with your actual business specifics.
Specific Legal Advice: A lawyer will advise you on specific clauses, disclaimers, and liability limitations that are appropriate for your practice and jurisdiction.
Clarity and Readability: Ensure the final document is written in clear, plain language that is easy for clients to understand.
Accessibility: Make sure your Terms and Conditions are easily accessible on your website, typically linked in the footer of every page, and prominently linked during the booking process.